Privacy Policy

Last Updated: June 2026

At Welbilt Logistics Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, safeguard, and share your information when you use our website or logistics services, in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity & Contact Data: Your name, email address, phone number, and billing/delivery addresses provided when you request a quote, make a booking, or contact us.
• Transaction Data: Details about payments to and from you, and other details of services you have purchased from us.
• Technical Data: IP address, browser type and version, time zone settings, operating system, and cookies collected to improve your website experience.

2. How and Why We Use Your Information (Lawful Basis)

We will only use your personal data when the law allows us to. Most commonly, we use your data under the following lawful bases:

• Performance of a Contract: To calculate quotes, process bookings, manage delivery services, send invoices, and provide booking confirmations.
• Legitimate Interests: To communicate updates, handle customer support inquiries, track website performance, and improve our logistics operations.
• Legal Compliance: To comply with statutory, tax, or regulatory obligations within the United Kingdom.

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We use SSL encryption and secure internal infrastructure to protect your personal information. Access to your personal data is restricted solely to authorised personnel who have a legitimate business need to know.

4. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. To comply with UK tax law and accounting regulations, transactional and financial data (including relevant booking and invoice addresses) must be securely retained for a minimum of six (6) years after a transaction.

5. Sharing of Information

We do not sell, rent, or trade customer information. Data may be shared only with trusted third-party partners essential to running our business, such as:

• Secure payment processors
• Mapping and distance API providers
• Website hosting and IT service providers

All partners operate under strict data processing and confidentiality agreements. If any data is transferred outside the UK or EEA, we ensure equivalent statutory protection safeguards are in place.

6. Your Legal Rights

Under UK data protection laws, you possess comprehensive rights regarding your personal data, including the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete personal data.
• Request erasure of your personal data.
• Object to or restrict the processing of your personal data.
• Request the transfer of your data (data portability).
• Withdraw your consent at any time where consent is the lawful basis.

To exercise any of these rights, please contact us at info@welbiltlogistics.co.uk.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk

7. Cookies

Our website uses essential and performance cookies to track traffic, remember user preferences, and allow our booking systems to calculate transport estimates properly. You can manage or disable cookies through your web browser settings, although doing so may affect certain website functionality.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect technological, operational, or legal developments. The latest version will always be published on our website.

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© 2026 Welbilt Logistics Ltd. All rights reserved.
Registered in England & Wales.